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Health Charities

Macmillan Cancer

Macmillan Cancer Support
One in three of us will get cancer and it’s the toughest thing most of us will ever face. If you’ve been diagnosed with cancer, or a loved one has, you’ll want a team of people in your corner supporting you every step of the way. Macmillan provide practical, medical and financial support and push for better cancer care.

Marie Curie Cancer Care

Marie Curie Cancer Care is a UK charity dedicated to the care of people with terminal cancer and other illnesses. Over the financial year 2010/11, we reached a total of 31,799 patients

Youth Health Talk

YouthHealthTalk
Youthhealthtalk enables young people, their family and friends, and professionals such as doctors and teachers to understand young people's experiences of health, illness and life in general. The website feature real-life accounts of issues such as effect on work and education, social life and relationships, consulting health professionals and treatment.

Complaints

Our Complaints Procedure

 

We strive to offer you the best possible service & the best clinical care; however, there may be occasions when you feel we could do better or when you wish to make a complaint.

 

In the first instance you may speak to our practice manager or assistant practice manager, or write  to he surgery.

They will acknowledge your complaint, in writing, within 48 hours of receipt. This may not be with a solution, but it will be an acknowledgement of the problem and will give you an idea of what will be done about your concerns.

 

Patients wishing to complain may choose to make their complaint orally, in writing or electronically .

 

If you remain disfatisfied and feel that you complain cannot be resolved locally, you can register an official complaint to NHS England via the complaints manager. 

By Post

NHS England    

PO Box 16738

Redditch

B97 9PT

 

By email

England.contactus@nhs.net

 

By telephone

0300 311 22 33

 



 
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