We make every effort to give the best service possible to everyone who attends our practice. However we accept that there may be times when our service does not meet your expectations. If this is the case and you wish to make a complaint, you can in the first instance ask to speak to our Practice Manager who will be able to address your concerns. If you wish to make a formal complaint, you must do so in writing, addressing your letter to Jan Charlton.
She will acknowledge your complaint, in writing, within 48 hours of receipt. This may not be with a solution, but it will be an acknowledgement of the problem and will give you an idea of what will be done about your concerns.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated