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Health Charities

Macmillan Cancer

Macmillan Cancer Support
One in three of us will get cancer and it’s the toughest thing most of us will ever face. If you’ve been diagnosed with cancer, or a loved one has, you’ll want a team of people in your corner supporting you every step of the way. Macmillan provide practical, medical and financial support and push for better cancer care.

Marie Curie Cancer Care

Marie Curie Cancer Care is a UK charity dedicated to the care of people with terminal cancer and other illnesses. Over the financial year 2010/11, we reached a total of 31,799 patients

Youth Health Talk

YouthHealthTalk
Youthhealthtalk enables young people, their family and friends, and professionals such as doctors and teachers to understand young people's experiences of health, illness and life in general. The website feature real-life accounts of issues such as effect on work and education, social life and relationships, consulting health professionals and treatment.

Practice Policies

Data Protection

Your records are confidential and no information can be provided about you without your consent.  Exceptions can only be made where there is a danger to others and consent has been refused. If you have any concerns about confidentiality, please contact the Practice Manager.


Complaints and suggestions

We strive to offer you the best possible service & the best clinical care; however, there may be occasions when you feel we could do better or when you wish to make a complaint.

In the first instance you may speak to our practice manager - Grant Streeter , or write to him at the surgery.

He will acknowledge your complaint, in writing, within 3 working days. This may not be with a solution, but it will be an acknowledgement of the problem and will give you an idea of what will be done about your concerns.

Patients wishing to complain may choose to make their complaint orally, in writing or electronically to the Berkshire West Clinical Commissioning Grouprather than the practice. You may therefore contact:-

Berkshire West Federation of CCGs - 57-59 Bath Road , Reading RG30 2BA

If patients are not satisfied with the way a local NHS body or practice has dealt with their complaint they can ask the Health Service Ombudsman to look into it -

The Parliamentary and Health Service Ombudsman

Millbank Tower

Millbank

London

SW1P 4QP

Complaints Helpline 0345 015 4033 /Fax 0300 061 4000

The Helpline is open 8:30am to 5:30pm Monday to Friday.

Or email phso.enquiries@ombudsman.org.uk

 



 



 
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