Your records are confidential and no information can be provided about you without your consent. Exceptions can only be made where there is a danger to others and consent has been refused. If you have any concerns about confidentiality, please contact the Practice Manager.
Complaints and suggestions
We strive to offer you the best possible service & the best clinical care; however, there may be occasions when you feel we could do better or when you wish to make a complaint.
In the first instance you may speak to our practice manager , or write to them at the surgery.
They will acknowledge your complaint, in writing, within 3 working days. This may not be with a solution, but it will be an acknowledgement of the problem and will give you an idea of what will be done about your concerns.
Patients wishing to complain may choose to make their complaint orally, in writing or electronically to the Berkshire West Clinical Commissioning Grouprather than the practice. You may therefore contact:-
Berkshire West Federation of CCGs - 57-59 Bath Road , Reading RG30 2BA
If patients are not satisfied with the way a local NHS body or practice has dealt with their complaint they can ask the Health Service Ombudsman to look into it -
The Parliamentary and Health Service Ombudsman
Complaints Helpline 0345 015 4033 /Fax 0300 061 4000
The Helpline is open 8:30am to 5:30pm Monday to Friday.
Or email firstname.lastname@example.org